Frequently Asked Questions
Q: Where do you manufacture your products?
We currently manufacture our products exclusively in Poland.
This will be expanded in the future to other neighbouring EU countries.
Q: Where do you source your materials?
We almost exclusively source our materials from within Europe.
However, animal fibres, such as baby alpaca, highland wool, etc., are sourced from countries that are best known for their production of such fibres (e.g., alpaca from Peru).
Q: Do you focus on sustainability?
Q: How many items do you stock?
For each style, there are no more than 50 pieces made.
Depending on the availability of materials, sometimes we only make 10 of each style.
Q: Do you offer sales or discounts?
Q: What payment types do you accept?
Q: An item is sold out, will you restock it?
Unfortunately, no. We produce in limited quantities [10-50 pieces total] to avoid dead-stock and waste.
Shipping & Returns
Q: What is your shipping policy?
Q: Will I be able to track my order?
Q: What is your return policy?
Q: What should I do if I receive a damaged item?
We thoroughly check all orders before shipping. If an item arrives in a damaged condition, please send an email to firstname.lastname@example.org with your order number and detailed photos of your order. We will either exchange the product or issue a refund.
Q: I have more questions, who can I speak to?
Q: My item is damaged, do you offer repairs?
Please send an email to email@example.com with your order number and detailed photos of your item. We will: a) do the repair for you; b) direct you to a repair partner. More information about Service and Repairs coming soon.